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Payments
We accept Visa and Mastercard via our secure server. If you would like to use your American Express card, please pay through PayPal. You do not need a PayPal account to do so. Our site uses 128 bit Secure Sockets Layer (SSL) encryption technology to process orders. When entering your credit card information you will be required to provide the CVV2 (Card Verification Value). Your order will not be processed without it with the exception of international orders.
We also accept credit cards and e-checks through PayPal. *If paying by an e-check, it must clear first before your order will be shipped out. It usually takes about 3-4 business days, depending on the bank, to clear.
DECLINED CREDIT CARD TRANSACTIONS
Sometimes credit cards get declined because of a wrong billing address, expiration date etc. If your credit card is declined AND you did NOT receive an order confirmation from us, chances are, your order did not go through.
If your credit card is declined then why is there a pending charge on your credit card from us then? Well, it's not a "real" charge. This is what the credit card companies call a "Temporary Hold" even though the transaction was declined. The transaction amount is deducted from your credit limit for 2-3 days but you are NOT actually charged by us because the transaction has been declined by our merchant provider. YOU WILL NOT SEE A CHARGE FROM US ON YOUR STATEMENT. The Temporary Hold will clear in a few days and maybe a little longer for international credit cards. If you have any more questions about this, please call your credit card company.
Orders
All orders are shipped via the USPS only. We do not ship via UPS or FED-Ex.
All orders need to be placed online through the shopping cart. We do not accept phone orders.
After your order is submitted, you will receive an order confirmation. If you do not receive one, log back in to your account (if you set one up) to view the status. If you still have any concerns about whether the order went through, please email us.
All orders will be shipped out within 24-48 hours. We have always kept to this time frame, but if there are any problems with your order that may cause delay, we will email you ASAP.
Return & Exchange Policy
Due to hygienic reasons, there are no returns. All sales are final. Please choose your products carefully as we do not accept any products back for any reason except if there is a defect. If you receive a damaged product, please email us within 3 days of receipt if you would like it replaced or refunded. You may be asked to return the damaged product so we can inspect it.
If we authorize a return you must obtain a Return Authorization #. Any returns that are shipped back to us without a Return Authorization # will be refused.
There are no refunds or returns on clearance items. No exceptions.
Discount Codes
From time to time we like to offer discount codes. To receive the discount, you must enter the code during checkout. Orders that are placed without the code will NOT receive a credit once the order is submitted.
Sales Tax
6% sales tax is collected for Michigan residents.
Wholesale
We are not a wholesaler and we do not have a catalog. Please no inquiries.
Out of Stock Items
If for some reason you place an order and an item is temporarily out of stock, you will be contacted via email and you will have the option of receiving a refund or waiting until the item is back in stock and we will ship it out to you at no extra charge.
Privacy Policy
Your privacy is very important to us! We will never share, sell, rent or give away any of your private information. All information collected during the checkout process is for the purpose of processing orders and/or to get in contact with you in case there is a question about your order. All information sent through our shopping cart is done so through a secure server using 128-bit Secure Sockets Layer (SSL) encryption. We do not store credit card information on our server.
Intellectual Property/Copyrights/Trademarks
No part of this website may be reproduced without the written consent of Essential Beauty Supplies. All content, pictures, graphics, logos, product descriptions, site design etc. are the Intellectual Property and/or Trademark/Copyright of Essential Beauty Supplies and are protected by U.S. Copyright and Trademark Laws.
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